Information We Collect

We may collect the following types of information:

• Name
• Email Address
• Phone Number
• Property Address
• Service Request Details
• Payment Information (where applicable)
• IP Address
• Browser & Device Information
• Website Usage Data

How We Use Your Information

• Provide plumbing and heating services.
• Respond to enquiries and service requests.
• Schedule appointments.
• Prepare quotations.
• Process payments.
• Improve our website and customer experience.
• Comply with legal obligations.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic, and enhance functionality.

You can manage or disable cookies through your browser settings at any time.

Sharing Your Information

We do not sell your personal information.

Your information may only be shared with:

• Trusted service providers.
• Payment processing providers.
• Government authorities where legally required.
• Professional advisers when necessary.

Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Your Privacy Rights

• Request access to your personal information.
• Correct inaccurate information.
• Request deletion where legally permitted.
• Withdraw marketing consent.
• Request restriction of certain processing activities.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Policy Updates

We may update this Privacy Policy from time to time. Changes become effective immediately after being posted on this page.