{"id":18,"date":"2026-07-10T06:11:11","date_gmt":"2026-07-10T06:11:11","guid":{"rendered":"https:\/\/perryplumbings.com\/?page_id=18"},"modified":"2026-07-10T07:32:30","modified_gmt":"2026-07-10T07:32:30","slug":"faq-videos","status":"publish","type":"page","link":"https:\/\/perryplumbings.com\/faq-videos\/","title":{"rendered":"FAQ\/VIDEOS"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\r\n\r\n\r\n\r\n\r\nFrequently Asked Questions<\/title>\r\n\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Poppins:wght@300;400;500;600;700&display=swap\" rel=\"stylesheet\">\r\n\r\n<style>\r\n\r\n*{\r\nmargin:0;\r\npadding:0;\r\nbox-sizing:border-box;\r\n}\r\n\r\nbody{\r\nfont-family:'Poppins',sans-serif;\r\nbackground:#f5f7fb;\r\ncolor:#333;\r\nline-height:1.8;\r\n}\r\n\r\n.faq-section{\r\npadding:90px 20px;\r\n}\r\n\r\n.container{\r\nmax-width:1150px;\r\nmargin:auto;\r\n}\r\n\r\n.heading{\r\ntext-align:center;\r\nmargin-bottom:60px;\r\n}\r\n\r\n.heading span{\r\ncolor:#0d6efd;\r\nfont-size:14px;\r\nfont-weight:600;\r\nletter-spacing:2px;\r\ntext-transform:uppercase;\r\n}\r\n\r\n.heading h2{\r\nfont-size:42px;\r\nmargin:12px 0;\r\ncolor:#132238;\r\n}\r\n\r\n.heading p{\r\nmax-width:760px;\r\nmargin:auto;\r\ncolor:#666;\r\n}\r\n\r\n.faq-wrapper{\r\ndisplay:grid;\r\ngrid-template-columns:1fr 340px;\r\ngap:35px;\r\nalign-items:start;\r\n}\r\n\r\n.faq-item{\r\nbackground:#fff;\r\nborder-radius:15px;\r\nmargin-bottom:20px;\r\nbox-shadow:0 10px 25px rgba(0,0,0,.08);\r\noverflow:hidden;\r\n}\r\n\r\n.faq-question{\r\npadding:22px 25px;\r\nbackground:#0d6efd;\r\ncolor:#fff;\r\nfont-size:18px;\r\nfont-weight:600;\r\n}\r\n\r\n.faq-answer{\r\npadding:25px;\r\ncolor:#555;\r\n}\r\n\r\n.video-box{\r\nmargin-top:20px;\r\nborder-radius:10px;\r\noverflow:hidden;\r\n}\r\n\r\n.video-box iframe{\r\nwidth:100%;\r\nheight:280px;\r\nborder:0;\r\n}\r\n\r\n.sidebar{\r\nbackground:#fff;\r\npadding:30px;\r\nborder-radius:15px;\r\nbox-shadow:0 10px 25px rgba(0,0,0,.08);\r\nposition:sticky;\r\ntop:20px;\r\n}\r\n\r\n.sidebar h3{\r\nmargin-bottom:20px;\r\ncolor:#132238;\r\n}\r\n\r\n.sidebar ul{\r\nlist-style:none;\r\n}\r\n\r\n.sidebar li{\r\npadding:12px 0;\r\nborder-bottom:1px solid #eee;\r\n}\r\n\r\n.sidebar li:last-child{\r\nborder:none;\r\n}\r\n\r\n.sidebar li::before{\r\ncontent:\"\u2714\";\r\ncolor:#0d6efd;\r\nfont-weight:bold;\r\nmargin-right:10px;\r\n}\r\n\r\n.help-box{\r\nmargin-top:30px;\r\nbackground:#0d6efd;\r\ncolor:#fff;\r\npadding:25px;\r\nborder-radius:12px;\r\ntext-align:center;\r\n}\r\n\r\n.help-box h4{\r\nmargin-bottom:10px;\r\nfont-size:22px;\r\n}\r\n\r\n.help-box a{\r\ndisplay:inline-block;\r\nmargin-top:15px;\r\npadding:13px 28px;\r\nbackground:#fff;\r\ncolor:#0d6efd;\r\ntext-decoration:none;\r\nborder-radius:40px;\r\nfont-weight:600;\r\n}\r\n\r\n@media(max-width:992px){\r\n\r\n.faq-wrapper{\r\ngrid-template-columns:1fr;\r\n}\r\n\r\n.heading h2{\r\nfont-size:34px;\r\n}\r\n\r\n.sidebar{\r\nposition:relative;\r\n}\r\n\r\n}\r\n\r\n<\/style>\r\n\r\n<\/head>\r\n\r\n<body>\r\n\r\n<section class=\"faq-section\">\r\n\r\n<div class=\"container\">\r\n\r\n<div class=\"heading\">\r\n\r\n<span>Help Centre<\/span>\r\n\r\n<h2>Perry Plumbing \u2013 Here To Help<\/h2>\r\n\r\n<p>\r\nAs a family-run business, customer satisfaction is our priority. If there's a simple solution, we'll happily guide you through it. Browse our frequently asked questions below or contact our experienced team for further assistance.\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"faq-wrapper\">\r\n\r\n<div>\r\n\r\n<!-- FAQ 1 -->\r\n\r\n<div class=\"faq-item\">\r\n\r\n<div class=\"faq-question\">\r\nQ. How do I top up the pressure on my boiler?\r\n<\/div>\r\n\r\n<div class=\"faq-answer\">\r\n\r\n<p>\r\nA common fault code on many boilers, including Baxi models, is a low-pressure warning (such as E119). Re-pressurising your boiler is often a straightforward process using the filling loop supplied with your system.\r\n<\/p>\r\n\r\n<div class=\"video-box\">\r\n\r\n<iframe src=\"https:\/\/www.youtube.com\/embed\/ScMzIvxBSi4\" allowfullscreen><\/iframe>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<!-- FAQ 2 -->\r\n\r\n<div class=\"faq-item\">\r\n\r\n<div class=\"faq-question\">\r\nQ. I have a leak \u2013 how do I shut off my water?\r\n<\/div>\r\n\r\n<div class=\"faq-answer\">\r\n\r\n<p>\r\nMost homes have the internal mains stopcock located beneath the kitchen sink. Turn the valve clockwise to stop the incoming water supply. If you need to locate your external stop tap, the guide below may help.\r\n<\/p>\r\n\r\n<div class=\"video-box\">\r\n\r\n<iframe src=\"https:\/\/www.youtube.com\/embed\/ScMzIvxBSi4\" allowfullscreen><\/iframe>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<!-- FAQ 3 -->\r\n\r\n<div class=\"faq-item\">\r\n\r\n<div class=\"faq-question\">\r\nQ. My boiler has stopped working \u2013 what should I do?\r\n<\/div>\r\n\r\n<div class=\"faq-answer\">\r\n\r\n<p>\r\nIf your boiler has stopped working, note any fault code displayed and contact your Gas Safe registered engineer. While online information may help identify the issue, repairs should always be carried out by a qualified professional. Perry Plumbing & Heating provides expert servicing and repairs throughout North Birmingham.\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<!-- FAQ 4 -->\r\n\r\n<div class=\"faq-item\">\r\n\r\n<div class=\"faq-question\">\r\nQ. Freezing weather? Combi boiler stopped working?\r\n<\/div>\r\n\r\n<div class=\"faq-answer\">\r\n\r\n<p>\r\nDuring freezing temperatures, your condensate pipe may become blocked with ice. Carefully thawing the pipe often restores your boiler. If you're unsure or the problem continues, call our team for assistance.\r\n<\/p>\r\n\r\n<div class=\"video-box\">\r\n\r\n<iframe src=\"https:\/\/www.youtube.com\/embed\/ScMzIvxBSi4\" allowfullscreen><\/iframe>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<!-- Sidebar -->\r\n\r\n<div class=\"sidebar\">\r\n\r\n<h3>Other Common Questions<\/h3>\r\n\r\n<ul>\r\n\r\n<li>My radiators are cold at the top.<\/li>\r\n\r\n<li>How do I reset my boiler?<\/li>\r\n\r\n<li>Why is my hot water not getting hot?<\/li>\r\n\r\n<li>How often should my boiler be serviced?<\/li>\r\n\r\n<li>What boiler pressure is normal?<\/li>\r\n\r\n<li>Why is my boiler making strange noises?<\/li>\r\n\r\n<li>How do I bleed a radiator?<\/li>\r\n\r\n<\/ul>\r\n\r\n<div class=\"help-box\">\r\n\r\n<h4>Need More Help?<\/h4>\r\n\r\n<p>\r\nSpeak directly with one of our friendly engineers today.\r\n<\/p>\r\n\r\n<a href=\"tel:01213870304\">\r\n\ud83d\udcde Call 0121 387 0304\r\n<\/a>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\r\n\r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Help Centre Perry Plumbing \u2013 Here To Help As a family-run business, customer satisfaction is our priority. […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-18","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/perryplumbings.com\/wp-json\/wp\/v2\/pages\/18","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/perryplumbings.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/perryplumbings.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/perryplumbings.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/perryplumbings.com\/wp-json\/wp\/v2\/comments?post=18"}],"version-history":[{"count":4,"href":"https:\/\/perryplumbings.com\/wp-json\/wp\/v2\/pages\/18\/revisions"}],"predecessor-version":[{"id":76,"href":"https:\/\/perryplumbings.com\/wp-json\/wp\/v2\/pages\/18\/revisions\/76"}],"wp:attachment":[{"href":"https:\/\/perryplumbings.com\/wp-json\/wp\/v2\/media?parent=18"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}